FAQ
Questions, answered
Questions, answered
straight.
The things clients ask us most before working with us. Something missing? Call or WhatsApp us anytime.
Which areas do you serve?
On-site service covers Indore city and its surrounding industrial belts — including the Pithampur industrial area and the Sanwer Road corridor where our office is located. Equipment supply is handled pan-India through courier partners.
How do I get a quotation?
Call, WhatsApp or use the quote form on our Contact page. For installations like CCTV or networking we start with a free site survey, then send an itemised written quotation — you see exactly what each component and each hour costs before committing anything.
Are your products genuine? What about warranty?
Yes — every product is sourced from authorised channels and billed properly, with full manufacturer warranty. As an authorised CP Plus partner, all CP Plus surveillance equipment comes with official warranty backing. Beyond product warranty, we add a 90-day workmanship guarantee on our own installation work.
Which brands do you work with?
We regularly supply and support CP Plus, HP, Dell, Seagate, LG, Syrotech, PeopleLink, Anda and Tyrone. If your requirement needs another brand, ask — we procure against confirmed orders from trusted distribution channels.
What does an AMC (Annual Maintenance Contract) include?
Scheduled preventive-maintenance visits, priority same-day response for issues, coverage across your PCs, network equipment, CCTV system and printers, plus a maintenance report after every visit. Scopes are flexible — we build the contract around what your business actually runs.
How fast can you deliver equipment?
We procure against confirmed orders rather than holding ageing stock — this keeps prices honest and products fresh. Common items typically reach you within a few working days; exact timelines are stated upfront in every quotation before you confirm.
Can you take over maintenance of IT installed by someone else?
Absolutely. We begin with an audit visit to document your existing setup — network, CCTV, computers — then propose an AMC scope based on what is actually there. You are never forced to replace working hardware just to become our client.
Do you offer software development too?
Software services — web design & development and custom business software — are launching soon at Stratum. Hardware clients get first access when it opens. Join our enquiry list and we will notify you.
What payment terms do you follow?
Standard practice: an advance with confirmed order, balance on delivery or completion of installation — as stated in each quotation. We provide proper GST invoices through our billing channel, and AMC contracts run on simple annual terms.